-GENERAL DISCLAIMER- 

OUR DETAIL TEAM STRIVES TO MAKE YOUR RV SHINE IN A WAY THAT YOU CAN BE PROUD OF. THAT BEING SAID, IF YOU CAN FEEL THE SCRATCHES IN THE PAINT WITH YOUR FINGERNAIL, WE WON’T BE ABLE TO FIX THAT AS IT IS NOT SOMETHING THAT CAN BE BUFFED OUT. FURTHERMORE, BODY DAMAGE CAN BE WORSENED BY DETAILS BEING DONE. WE ALWAYS WANT TO MAKE THINGS RIGHT WITH YOUR UNIT AND GET IT AS CLOSE TO NEW-LOOKING AS POSSIBLE, HOWEVER CLACKAMAS RV WILL NOT FIX ANY PEELING CLEAR COAT. IF YOU HAVE CLEAR COAT PEELING, OR AFTER A DETAIL YOUR CLEAR COAT STARTS TO FADE IN AN AREA, IT IS NO FAULT OF CLACKAMAS RV. RVS HAVE AMAZING PAINT JOBS, BUT THEY ARE CREATED BY HUMANS! CLEAR COAT IS THIN IN SOME PLACES AND HEAVY IN OTHERS, AND WE WANT TO BE COMPLETELY TRANSPARENT AND UP FRONT ABOUT THE LIMITATIONS OF WHAT CAN BE DONE WITH AN RV. CLACKAMAS RV WILL ALWAYS STAND BEHIND THE WORK PERFORMED - SO MUCH SO, THAT ANY AND ALL BUFFING WILL BE RECORDED WITH VIDEO, MAKING THE PROCESS SEAMLESS.

NOT ALL REPAIRS PERFORMED WILL BRING THE RV TO PRE-FAILURE CONDITION. MOST WILL, BUT KNOW THAT THESE ARE BUILT BY HUMANS. SOMETIMES THINGS DON’T ALWAYS RETURN TO PERFECT CONDITION. EVEN STRAIGHT FROM THE FACTORY ALL UNITS HAVE IMPERFECTIONS, BLEMISHES, AND ISSUES. CLACKAMAS RV WILL PROVIDE ONLY QUALITY WORK AND WE STAND BEHIND THE WORK OUR TECHNICIANS PERFORM, BUT WE ALSO WANT TO ENSURE EACH CUSTOMER UNDERSTANDS THE LIMITATIONS OF SERVICES. PROTECTING BOTH OUR VALUED CUSTOMERS AND OUR STAFF IS KEY!

AT CLACKAMAS RV WE HAVE AN OPEN DOOR, HOWEVER IF YOU CHOOSE TO REMAIN IN THE SHOP OR OUT ON LOCATION DURING SERVICING THE LABOR RATE WILL INCREASE TO 250 PER HOUR. PLEASE RESPECT ALL STAFF AND THEY WILL BE NOTHING BUT RESPECTFUL AND PROFESSIONAL IN RETURN! OUR ENTIRE STAFF IS PROUD TO BE INVOLVED IN THIS SMALL LOCAL COMPANY. WE LOVE RV’S, RVing, AND ALL THINGS RV-RELATED, AND WE WANT THIS TO BECOME THE ONLY PLACE YOU WANT TO HAVE YOUR RV SERVICED IN CLACKAMAS COUNTY! REMEMBER WE HAVE COME TOGETHER TO PROVIDE EXCEPTIONAL SERVICE TO YOU AS WELL AS PROVIDE A LIVING WAGE FOR ALL OF OUR STAFF.  THIS IS A SMALL, CLOSEKNIT TEAM THAT HAS COME TOGETHER WITH THE GOAL OF BUILDING SOMETHING LOCAL, SUSTAINABLE, AND AMAZING!

NOTICE REGARDING THE CONCIERGE CLUB: CLACKAMAS RV WILL HAVE SOME STANDARD PARAMETERS REGARDING WHICH RV’S WILL BE GRANTED A MEMBERSHIP. THIS WILL BE A SMALL GROUP AND WE WILL STRIVE TO BUILD RELATIONSHIPS WITH EACH AND EVERY AMAZING CUSTOMER! WE WILL OFFER AN EXPANSIVE MENU OF SERVICES AND CONTINUE TO ADD CONCIERGE EVENTS AND PERKS AS MEMBERSHIP AND OUR BUSINESS GROW, INCLUDING ORGANIZING GROUP CAMP EVENTS, SEMINARS, RALLIES, COOKOUTS, ETC. WE WOULD LOVE EVERYONE INVOLVED TO MESH AND BUILD A COMMUNITY AROUND RVing! 

MEMBERSHIPS WILL HELP KEEP YOUR RV TIP-TOP, BUT LEAKS CAN STILL HAPPEN OR HAVE ALREADY HAPPENED TO YOUR RV. WE PROVIDE HIGH QUAILTY PREVENTATIVE MAINTENANCE, BUT CLACKAMAS RV CANNOT GUARANTEE THAT THERE WILL NEVER BE LEAKS OR ROT IN YOUR UNIT. WE STAND BEHIND OUR WORK AND WILL PROVIDE EXCEPTIONAL SERVICE THROUGHOUT THE SERVICE PROCESS. WE COMMIT TO BEING TRANSPARENT AND UPFRONT ABOUT POTIENTIAL LIMITATIONS OF YOUR RV AND OUR SERVICES. THE REALITY IS THAT MANY, IF NOT ALL, RV’S FAIL OR EXPERIENCE SOME MECHANICAL OR ASETHETIC ISSUES AT SOME POINT DURING THE LIFE OF THE UNIT. WHEN THAT HAPPENS, CLACKAMAS RV WILL BE HERE TO HELP!

CLACKAMAS RV KNOWS WE ARE IN A NEW WORLD, AND OUR TEAM WHOLEHEARTEDLY WELCOMES ANYONE WHO WISHES TO DO BUSINESS WITH US. WE ACCEPT ANYONE WITH AN RV THAT NEEDS THE BEST QUALITY SERVICE AROUND, AND WE WANT TO HELP YOUR LIFE, NOT HINDER IT. THIS MEANS WE WANT TO BUILD A RELATIONSHIP WITH YOU, OUR VALUED CUSTOMERS AND MEMBERS.

CLACKAMAS RV WILL ALWAYS BE A SMALL FAMILY-BASED COMPANY. CLACKAMAS RV PROVIDES HONEST WORK WITH FAIR PRICING. WE RECOGNIZE THAT SOMETIMES THESE HIGH QUAILTY SERVICES CAN BE EXPENSIVE, AND WE WILL WORK TO HELP CUT COSTS AS MUCH AS WE CAN WHILE STILL MAINTAINING OUR STANDARD OF QUAILTY AND LIVING WAGES FOR OUR STAFF. WE NEVER WANT AN UPSET CUSTOMER, BUT WE ALSO DO REQUIRE PAYMENT FOR ANY WORK PERFORMED. FOR THIS REASON, NO WORK WILL BE PERFORMED WITHOUT A PREVIOUS QUOTE AND CONSENT TO PERFORM SERVICES QUOTED.

WE ARE REAL PEOPLE AND WE WANT TO HAVE A REAL CONVERSATIONS WITH YOU IF SOMETHING, AT ANY POINT, BECOMES AN ISSUE. IF THERE IS A PROBLEM OR CONCERN WE CANNOT SOLVE, WE WILL BRING IN ANOTHER PERSON OR TEAM TO MEDIATE. WE HAVE TO SAY THAT BECAUSE OF LAWS AND STUFF (A LITTLE HUMOR!) OVERALL, WE STRIVE TO COMBINE A SMALL-TOWN FEEL WITH A NEW AND INNOVATIVE SERVICE APPROACH.   

*NEVER WILL AN EMPLOYEE SHOW UP TO YOUR HOME, RV, PROPERTY ETC. WITHOUT AN APPOINTMENT AND PRIOR CONSENT

*199 INITIAL STARTUP FEE WILL BE CHARGED TO ALL MEMBERS. NO EXCEPTIONS. YOUR MONTHLY FEE WILL APPLY THE FOLLOWING MONTH, BILLED MONTHLY, WITH A 12 MONTH MINIMUM AGREEMENT.

*ONLINE SCHEDULING ALLOWS YOU TO SELECT THE DAY AND TIME YOU PREFER. COMMUNICATION IS REQUIRED TO CONFIRM YOUR APPOINTMENT.

*WE WILL WORK WITH MANUFACTURE & EXTENDED WARRANTIES AS MUCH AS POSSIBLE, BUT WE ALL KNOW THAT THOSE CAN BE DIFFICULT AT TIMES! WE COMMIT TO BEING TRANSPARENT IF WE ENCOUNTER ISSUES WORKING WITH YOUR EXTENDED WARRANTY PROVIDER, AND TO DISCUSS WAYS OF MOVING FORWARD.

 THANK YOU, AND WE LOOK FORWARD TO WELCOMING YOU TO THE CLACKAMAS RV FAMILY!

   - THE TEAM AT CLACKAMAS RV